What are the office hours?
Ozark Surgical Group is open Monday-Friday, 8 am – 5 pm. We are closed on major holidays.
Do I need a referral to make a appointment?
Patients are seen by referral from another physician or by self referral for a surgical problem. Appointments can be made by calling 870-425-9120.
What should I bring with me when I come to a scheduled appointment?
- Drivers license or state ID
- Insurance information
- Copies of operation report, medical records, Xrays, MRI, CT scan
- List of medications
What insurance do you accept?
Ozark Surgical Group is a preferred provider for most insurance carriers including Blue Cross Blue Shield of Arkansas, Blue Card, Health Advantage, Medicare, and Arkansas Medicaid. Insurance benefits are filed for services provided by Ozark Surgical Group.
What if I need a insurance referral?
Patients who belong to an insurance group requiring a referral form from their Primary Physician are responsible for providing this to Ozark Surgical Group.
What payment is expected the day of the appointment?
Co-pays are due at the time of service. Most insurance companies pay a portion of the surgical fee. Patients are responsible for the remainder of their balance. Our office will assist patients with questions or concerns. Visa & Mastercard are also accepted.
Who should come with a minor?
A parent or guardian must accompany any patient under the age of 18 to their appointment.
What if I have questions regarding my care?
Please call our office during office hours with any questions concerning patient care. My office staff or nurse will return your call as soon as possible. They will be in contact with me regarding your care.
Do you provide after hour care?
Evening and weekend surgical care is shared by all of the surgeons at Ozark Surgical Group. One of the surgeons will be available 24 hours each day for surgical emergencies. If you have a surgical problem after business hours please call our office at 870-425-9120. The answering service will take your information and contact the on call surgeon. They will return your call as soon as possible.
How do I get a prescription refilled?
OSG nurse will refill prescriptions as soon as possible. Prescriptions for pain medicines will not be refilled after office hours or on weekends. No narcotics or cash are kept at OSG.
Understanding Your Health Record/Information
Each time you visit OSG, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a: . Basis for planning your care and treatment, . Means of communication among the many health professionals who contribute to your care, . Legal document describing the care you received, . Means by which you or a third-party payer can verify that services billed were actually provided, . A tool in educating heath professionals, . A source of data for medical research, . A source of information for public health officials charged with improving the health of this state and the nation, . A source of data for our planning and marketing, . A tool with which we can assess and continually work to improve the care we render and the outcomes we achieve, Understanding what is in your record and how your health information is used helps you to: ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and make more informed decisions when authorizing disclosure to others.
Your Health Information Rights
Although your health record is the physical property of OSG, the information belongs to you. You have the right to: . Obtain a paper copy of this notice of information practices upon request, . Inspect and copy your health record as provided for in 45 CFR 164.524, . Amend your health record as provided in 45 CFR 164.528, . Obtain an accounting of disclosures of your health information as provided in 45 CFR 164.528, . Request communications of your health information by alternative means or at alternative locations, . Request a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522, and . Revoke your authorization to use or disclose health information except to the extent that action has already been taken.
Ozark Surgical Group is required to: . Maintain the privacy of your health information, . Provide you with this notice as to our legal duties and privacy practices with respect to information we collect and maintain about you, . Abide by the terms of this notice, . Notify you if we are unable to agree to a requested restriction, and . Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations. We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will mail a revised notice to the address you've supplied us, or if you agree, we will email the revised notice to you. We will not use or disclose your health information without your authorization, except as described in this notice. We will also discontinue to use or disclose your health information after we have received a written revocation of the authorization according to the procedures included in the authorization. For More Information or to Report a Problem If have questions and would like additional information, you may contact the practice's Privacy Officer, Karen Breton at 870-425-9120. If you believe your privacy rights have been violated, you can file a complaint with the practice's Privacy Officer, or with the Office for Civil Rights, U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint with either the Privacy Officer or the Office for Civil Rights.
The address for the OCR is listed below:
Office for Civil Rights U.S. Department of Health and Human Services
200 Independence Avenue, S.W. Room 509F, HHH Building
Washington, D.C. 20201
Disclosures for Treatment,
Payment and Health Operations We will use your health information for treatment. For example: Information obtained by a nurse, physician, or other member of your health care team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your health care team. Members of your health care team will then record the actions they took and their observations. In that way, the physician will know how you are responding to treatment. We will also provide your physician or a subsequent health care provider with copies of various reports that should assist him or her in treating you once you're discharged from this practice. We will use your health information for payment.
For example: A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used. We will use your health information for regular health operations.
For example: Members of the medical staff, the risk or quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.
Business associates: There are some services provided in our organization through contacts with business associates. Examples include physician services in the emergency department and radiology, certain laboratory tests, and a copy service we use when making copies of your health record. When these services are contracted, we may disclose your health information to our business associate so that they can perform the job we've asked them to do and bill you or your third-party payer for services rendered. To protect your health information, however, we require the business associate to appropriately safeguard your information.
Directory: Unless you notify us that you object, we will use your name, location in the facility, general condition, and religious affiliation for directory purposes. This information may be provided to members of the clergy and, except for religious affiliation, to other people who ask for you by name.
Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location, and general condition.
Communication with family: Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friend or any other person you identify, health information relevant to that person's involvement in your care or payment related to your care.
Research: We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.
Funeral directors: We may disclose health information to funeral directors consistent with applicable law to carry out their duties.
Organ procurement organizations: Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.
Marketing: We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.
Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.
Workers compensation: We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.
Public health: As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.
Law enforcement: We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena. Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more patients, workers or the public.
At Ozark Surgical Group (OSG), we are committed to treating and using protected health information about you responsibly. This Notice of Health Information Practices describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information. This Notice is effective April 14, 2003 and applies to all protected health information as defined by federal regulations.